Stop Tracking Tickets in Email. Start Closing Them in Hours.
When tickets come in by email, hallway intercepts, and sticky notes, your best techs spend more time sorting than solving. TDT-Helpdesk gives your K-12 IT team one ticketing platform built around how schools actually work, so requests get routed to the right person and resolved in hours instead of days.
Why Tech Teams Love TDT-Helpdesk
Built specifically for K-12 environments with the features you actually need
Smart Ticket Management
Intuitive ticketing system that makes tracking and resolving issues effortless. Categorize, prioritize, and assign tickets with just a few clicks.
SIS Integration
Seamlessly integrate with your Student Information System to create a cohesive support ecosystem. Automatically pull student and staff data for faster ticket resolution.
Personalized Views
Team members instantly see the tickets relevant to them. Customize dashboards and filters so everyone stays focused on their priorities.
Real-Time Analytics
Track response times, resolution rates, and common issues with built-in reporting. Make data-driven decisions to improve your support operations.
User-Friendly Portal
Students and staff can easily submit tickets, track progress, and communicate with your team, all from an intuitive self-service portal.
Automated Workflows
Set up automatic assignments, notifications, and escalations. Let TDT-Helpdesk handle the routine tasks so your team can focus on solving problems.
Everything You Need, Nothing You Don't
Easy Ticket Submission
Simple forms that anyone can use to report issues
Custom Ticket Categories
Organize tickets by hardware, software, network, or your own categories
Priority Levels
Ensure critical issues get immediate attention
Assignment & Routing
Automatically route tickets to the right team members
Email Notifications
Keep everyone informed with automatic status updates
Internal Notes
Collaborate with your team without cluttering the ticket history
Time Tracking
Log time spent on tickets for accurate reporting
Mobile Access
Manage tickets from anywhere on any device
Asset Linking
Link tickets to specific devices for better tracking
Works With Your Existing Systems
Seamless integrations with the tools your district already uses
Student Information Systems (SIS)
Aeries
Alma
Aspen
Blackbaud
Classlink
Clever
Edupoint/Synergy
eSchoolData
eSchoolPlus
FACTS
Focus
Genesis
Infinite Campus
OneRoster
Option C
PowerSchool
Progressbook/DASL
Qmlativ
Rediker
Sapphire
SchoolTool
Skyward
Veracross
Identity & Directory Services
Active Directory
Google Workspace
Don't see your system? Contact us to discuss custom integrations.
Ready to Transform Your IT Support?
Contact us for pricing tailored to your district's needs.
TDT-Helpdesk
Custom pricing based on your district size
- ✓ Complete ticketing system
- ✓ SIS integration
- ✓ Custom workflows & automation
- ✓ User portal & knowledge base
- ✓ Analytics & reporting
- ✓ Ongoing support & updates
- ✓ Training & onboarding
Bundle with TDT-Asset & TDT-Identity and save!
Getting Started Is Simple
Your Path From First Call to Faster Tickets
Book a 30-minute demo
Tell us where tickets get stuck. We'll show you exactly how TDT-Helpdesk would fit your team, with no sales pitch and no slide deck.
We set up your workflows
Our team configures routing rules, SIS integration, and your custom forms. Most districts go live in under two weeks.
Your team closes tickets faster
Requests route themselves, statuses update automatically, and teachers see progress in real time.
Ready to Streamline Your IT Support?
See how TDT-Helpdesk can transform your support operations. Schedule a personalized demo today.